SCORE Workshop: Poor Customer Service - The Silent Business Killer and How to Prevent it

More business is lost by companies due to perceived poor response to customer needs than any other single issue. In this presentation, business owners will learn the simple methods to “Wow the customer with service”, including the following: where Customer service begins; the “buzz” words you never use or always use; why calling your customer when there is nothing to say, can be positive; why you sometimes lose customers after you have solved their problem; and creating a loyal customer base that is not driven by price.